Shape opportunities
Customer Experience, Product & Design
Act in response to shifting market forces and move quickly to develop your strategy, product or service.
How BJSS makes the difference
Multi-disciplinary Teams Across Product, Design and Engineering
We are your single, dedicated partner comprised of multi-faceted experts able to take you from strategy to outcome. We give you the right team with the right skills to work from vision, to concept, to product in market.
Rapid, Lean Experimentation with No Waste
We believe that organisations are increasingly competing on the rate of how quickly they can learn and adapt. We focus on choosing the right approach to prove our hypotheses around where value is and accelerate the overall pace at which we learn and iterate.
Tailored, Adaptable Approaches to Fit You
We balance detailed market knowledge with getting under the skin of your business to build a deep understanding of your challenges. This allows us to tailor, adapt and evolve our approaches to your unique needs and design bespoke solutions that solve real problems.
Reusable Components and Approaches to Get to Value Quicker
Our reusable assets – innovation frameworks, workshops, maturity assessments and accelerators – allow us to stand up environments to facilitate experimentations in a matter of days. This means you can get hands-on with innovative new ideas to rapidly prove and realise value.
Lean Product Development
Deliver more value from less work. Through our unique 'Learning Loop' framework, we apply Lean principles to product development to make sure you get the most out of how you innovate.
Through rapid, iterative cycles of learning, we help you test hypotheses for how to create business value in a way that reduces waste, speeds up delivery, reduces time-to-profit and increases customer value.
Driving the DVSA to the Cloud
BJSS modernised the DVSA's Testing and Registration System (TARS) by migrating it to Amazon Web Services (AWS), improving efficiency and saving costs. Ongoing enhancements by BJSS continue to provide benefits for the agency.
BP Chargemaster: Digital Strategy Roadmap
Chargemaster, the UK’s biggest name in EV charging, is digitally transforming its business in order to maintain market leadership in an ever-evolving marketplace. to accelerate its transformation journey, BJSS delivered an 18-month digital strategy roadmap for Chargemaster in just six weeks.
Accelerating Gunvor’s ETRM Go-Live
BJSS reviewed Gunvor’s QA processes for its imminently launching in-house ETRM system and provided recommendations to increase quality, create efficiencies, improve test coverage, and improve release quality and consistency.
Using Data To Support Vulnerable Energy Customers
BJSS helped a UK energy company use data effectively to identify and support vulnerable customers, improve customer data analysis and enabling collaboration with charities for assistance programs. Advanced data analytics and visualisation also helped ensure customer safety by identifying those rationing energy dangerously.
Saving An Insurer Over 2,000 Work Hours A Month
BJSS delivered an automated process customer services to a large South African insurance provider that helped to generate a 600% reduction in mean time to execute, and has enabled the company to realise a 91% reduction of cost per transaction.
Talk to one of our experts
Find out how we can solve your complex technology problems.
Send a message